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terms and conditions

1. introduction

https://huxandmu.com (“site”) is owned and operated by Hux and Mū Ltd, a company registered in England and Wales under company number 15204225, with our registered office at 128 City Road, London EC1V 2NX.

Please read these terms and conditions carefully before placing an order.  By purchasing products on this site, you agree to be bound by these terms and conditions.  If you do not agree, please do not purchase products on this site.

 

2. changes to terms

We reserve the right to modify these terms and conditions at any time.  Changes will take effect immediately upon posting.

Please check these terms periodically.  Your continued use of this site and purchases following updates means you accept those changes.

If the revised terms apply to your order, we will notify you.  If you choose to cancel your order due to changes, we will refund you for products already received, including delivery charges and cover return costs for returned items.

 

3. privacy policy

Registration and other information you provide are subject to our Privacy Policy.  Please refer to our Privacy Policy.

 

4. products

4.1. Product images on our site are for illustrative purposes only.  Actual products and packaging may vary slightly.
4.2. All sizes, weights, capacities, colours, and dimensions indicated on our site are subject to a [2%] tolerance.
4.3. Skincare products, muslin cloths, and face tools are intended for personal use only and are not for resale.

 

5. age restriction

You must be 18 years or older to purchase products from our site.

 

6. acceptance of order

6.1. A contract is formed only when we send written confirmation of your order via email (“Dispatch Confirmation”).
6.2. If we cannot fulfil your order due to stock availability, delivery constraints, or pricing errors, we will notify you and issue a full refund, including delivery charges.

 

7. entire agreement

These terms and our Privacy Policy constitute the entire agreement between you and us regarding your purchase.

 

8. right to cancel

8.1. You have the right to cancel your contract within 14 days of receiving your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.2. If your order includes multiple products delivered separately, the 14-day cancellation period starts from the day you receive the final item.

8.3. To cancel, contact us at hello@huxandmu.com or DM www.instagram.com/huxandmu.  

 

9. returns and refunds

9.1. Non-Returnable Items:  The following items are not eligible for return or refund:

  • Skincare products that have been opened, used or are not in their original packaging.
  • Muslin cloths or face tools that have been used, washed or are not in their original packaging.
  • Sale or discounted goods.
  • Products that are mixed inseparably with other items after delivery.

9.2. Returning Products:

  • If you cancel your order, you must return the products to us within 14 days of notifying us.
  • Returned items must be unused, unopened and in their original packaging.

9.3. Bundles:

  • If you purchased a bundle (e.g., muslin cloth sets or skincare sets), the entire bundle must be returned for a refund.  Partial returns of bundles will not be accepted unless the remaining items are faulty or misdescribed.

9.4. Faulty or Misdescribed Products:

  • If a product is faulty or not as described, you may return it for a full refund, including reasonable return postage costs.

9.5. Refund Processing:

  • Refunds will be issued within 14 days of receiving the returned items.
  • Delivery charges will be refunded based on the least expensive delivery option available.

 

10. delivery

10.1. We will provide an estimated delivery date during checkout, usually within 30 days of your order confirmation.

10.2. Delivery is complete when the products are delivered to your specified address or collected by a carrier you arranged.

10.3. If we fail to deliver within the agreed timeframe, you may cancel your order and receive a full refund.

 

11. price and payment

11.1. Prices are confirmed at checkout. Delivery charges are added separately.

11.2. Payment must be made in advance via credit/debit card or PayPal. Your card will be charged at the time of order placement. If we are unable to fulfill your order, a full refund will be issued. 

12. limitation of liability

12.1. We are liable for foreseeable losses caused by our negligence or breach of these terms.
12.2. Products are for personal use only. We are not liable for business losses, including loss of profit or business interruption.

 

13. circumstances beyond our control

13.1. We are not liable for delays or failures caused by events beyond our reasonable control, such as strikes, natural disasters or technical failures.

13.2. If such events occur, we will notify you as soon as possible and take reasonable steps to minimise delays.

 

14. contact us

For questions or complaints, please contact us, we are here to help:

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